This privacy policy relates to information we collect in the normal course of conducting business including on our website

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  It also sets out your rights in relation to your personal information, how to contact us and the supervisory authorities in case you have any questions.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who We Are:

We are Arvia Water Technologies Ltd, (registered in England and Wales 13406939) of The Heath Business & Technical Park, Runcorn, Cheshire, WA7 4EB.

We are the data controller with respect to any personal data collected from or provided by you. Our data protection registration number is Z3032161.

Arvia Water Technologies Ltd collects uses and is responsible for certain personal information about you. When we do so we are controlled under the General Data Protection Regulation which applies to any resident of the European Union and became law in the United Kingdom on May 25th 2018.

Your privacy is very important to us. To protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.

What Information We Collect and How We Use It

We collect the following types of identifiable information some of which is personal: name, company name, e-mail address, company e-mail address, address, company address and telephone numbers and (if applicable) payment details.  This information is stored as securely as possible in either paper form or electronically and/or in our Customer Relationship Management system operated by Salesforce. Salesforce is GDPR compliant.

We will also collect information about your computer and about your visits to and use of our website (including without limitation your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and site navigation, traffic data, weblogs, browser usage and other communication data and the resources that you access). This is statistical data about our users’ browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.

If you contact us, we will keep a record of that correspondence. Calls may be recorded for training and quality purposes.

We use information held about you

i) To ensure that content from our website is presented in the most effective manner for you and for your computer
ii) To provide you with information, products or services that you request from us or which we feel may interest you
iii) To carry out our obligations arising from any contracts entered into between you and us
iv) To notify you about changes to our services
v) To administer the website, to keep it secure and prevent fraud
vi) To send you general and marketing commercial communications
vii) To send you email notifications which you have specifically requested
viii) To deal with enquiries and complaints made by you
ix) To verify compliance with any applicable terms of use and other legal requirements.

We use your information to provide you with opportunities to learn about our products and services that we believe may be of interest to you, and to enable us to respond to your communications.  We may contact you about by e-mail, post or telephone.  If you do not want us to use your data in this way, please unsubscribe from our e-mails or contact us by phone/e-mail.  We screen against the Corporate and Telephones Preference Service.

Browsers, Computers and Cookies:

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

They enable us:
i) To estimate our audience size and usage pattern;
ii) To store information about your preferences, and so allow us to customise our site according to your individual interests;
iii) To speed up your searches; and/or
iv) To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

You can navigate our website without giving us any personal information about yourself. Sometimes, however, we need additional information about you to provide the information or services you are requesting.

If you do submit information on the website including where applicable your name, email address, telephone number, company and company address we will use it to keep in touch with you and may send you our newsletter and/or marketing material. If you do not want us to use your data in this way, please unsubscribe from our e-mails or contact us by phone/e-mail.

Our Lawful Bases

Our lawful bases for processing data has been determined as either consent, legitimate interest, legal obligation or contract.  We have carried out a data audit and a legitimate interest assessment. 

What Information We Share

We do not share personally identifiable information with unrelated third parties who are not covered by this privacy statement without your prior permission, except to the extent reasonably necessary to:
i) correct technical problems and malfunctions;
ii) protect the security and integrity of our website;
iii) protect our rights, interests and property and the rights, interests and property of others;
iv) comply with laws or to respond to judicial process;
v) provide information to law enforcement agencies or for an investigation as required or permitted by law.

If you decide to enter into a contract with us, you will be provided with additional information of who we share your personal data with and the reasons for doing so.

Our Commitment to Data Security

We have taken appropriate and reasonable technical and organisational security measures to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it.  Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted from our site.

Data Retention

The personal information you provide to us may be archived or stored by us and will only be retained for as long as is required for the purposes for which it was collected.  We have carefully considered data retention times and decided on holding data for only as long as is necessary.  We have controls in place to monitor and review these retention times.

Third-Party Websites

Our website may contain links to third-party websites such as Twitter and LinkedIn. You should carefully review the privacy policies and practices of other websites, as we cannot control or be responsible for privacy policies or practices of third-party websites.

Your Rights

You have the right to request assess to the personal data we hold on you, request deletion from our records and have your data erased or corrected.  We have a process for effectively dealing and recording these requests.  We do not profile the data we hold. We do not hold sensitive or special categories of data.

Contact Us

Our address is The Heath Business & Technical Park, Runcorn, Cheshire, WA7 4EB.

Our telephone number is +44 (0) 1928 515 310

Please email us via our contact form.

If you would like us to review or manage your data please let us have enough information to identify you successfully. Let us know the information to which your request relates to.

If you would like to unsubscribe from any of our e-mails or marketing material, you can also click on the ‘unsubscribe’ button at the bottom of the e-mail containing marketing information or contacts us by phone/e-mail.

We hope that we can resolve any query or concern you raise about our use of your information. If you have any concerns, please contact us.

The General Data Protection Regulations also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: +44 (0)303 123 1113.

Notification of Changes

We keep our privacy policy under regular review and we will provide a link to our privacy policy on e-mail correspondence. The privacy policy will remain on the website for download at any time.

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